Documentation
When your watch arrives at our repair center, we follow a detailed documentation process to ensure it is accurately tracked and safely handled. First, we record your personal information along with key details about your watch, such as its brand, model, and any specific requests or observations. Next, we photograph your watch from multiple angles to document its condition and unique features upon arrival. After this, a unique Job Number is generated and securely assigned to your watch, linking all its details and photos within our system. Finally, a physical tag with the Job Number is attached to your watch, ensuring it remains properly identified at every stage of the repair process. This meticulous system guarantees that your watch is never misplaced or mixed up, providing you with peace of mind.
Assessment
Once your watch arrives at our repair center, our technician conducts a comprehensive diagnostic evaluation to assess its condition and identify any necessary repairs. During this process, every component is carefully inspected to ensure nothing is overlooked. Based on the findings, a detailed estimate outlining the required repairs and costs is prepared and sent to you via email. Rest assured, no work will be performed on your watch until we receive your explicit approval, ensuring complete transparency and control over the repair process.
Parts
As an authorized service center for multiple prestigious watch brands, we uphold the highest standards in repair and maintenance. Our Swiss-certified technicians bring exceptional expertise to every timepiece they handle. We use only 100% genuine factory replacement parts, sourced directly from the manufacturers, ensuring that your watch is repaired and serviced with components that meet the original brand specifications. With us, you can trust that your watch receives the utmost care and only authentic parts are used.
CLEANING OF THE MECHANISM
The process begins with completely disassembling the watch movement, allowing each component to be meticulously inspected for wear or damage. All parts are then thoroughly cleaned to remove dirt, dust, and old lubricants. Worn or damaged components are replaced with genuine parts as needed, ensuring the watch functions like new. The movement is carefully reassembled, lubricated with high-quality oils to reduce friction, and calibrated for precise timekeeping.
Polishing & Refinishing
At a client's request, we also offer polishing and refinishing services to restore a watch to its original factory standards. This meticulous process is designed to bring back the watch’s pristine appearance and shine. Our skilled technicians start by carefully examining the watch to assess any wear, scratches, or dents on the case and bracelet. Using specialized tools and techniques, the surface is gently polished to eliminate imperfections while maintaining the watch's original contours and finishes. For watches with brushed or satin textures, we apply high-precision refinishing to restore these surfaces to their factory specifications. Once the refinishing is complete, the watch is thoroughly cleaned to remove any residue, leaving it looking as flawless as it did when it first left the manufacturer. This process not only enhances the watch’s aesthetic appeal but also helps preserve its value and elegance.
Time Keeping & accuracy
The final test for a watch on the timegrapher is a critical step in ensuring its accuracy and performance after repairs or servicing. During this test, the watch’s movement is assessed for key parameters such as rate, amplitude, and beat error. The watch is also tested in various positions (e.g., dial up, dial down) to assess its consistency and ensure it performs accurately in all orientations. This final test ensures that the watch runs precisely and consistently, meeting the manufacturer’s standards before it is returned to the client.
water Pressure Testing
If applicable, we will water test your watch using a specialized tool designed to assess its water resistance by simulating real-world underwater conditions. The process involves placing the watch in a sealed chamber, where controlled pressure is gradually applied to replicate the equivalent water pressure at various depths. The machine adjusts the pressure in increments based on the watch's rated water resistance, such as 2ATM, 3ATM, 5ATM, or 10ATM, ensuring the watch is tested to its specific level. The Witchi Proofmaster offers an accurate and automated method for testing and confirming the watch's ability to withstand water exposure under different conditions, providing you with peace of mind regarding its water resistance.
Quality Control
The final steps involve a thorough aesthetic check, where we carefully inspect the exterior of the watch for any imperfections. Additionally, a complete functionality test is performed to ensure that all features, such as the crown, pushers, and date-change mechanisms, are working correctly. A senior technician then conducts a final inspection to confirm that the watch meets all quality standards. This ensures that both the watch's performance and appearance are in optimal condition before it is returned to the client.
READY TO SEND IN YOUR Timepiece?
Click below to complete our contact form, and we’ll get back to you within 24–48 weekday hours with a repair quote. Then, simply mail in your watch, and we’ll handle the rest to get it back to you as soon as possible
